Policies & Information
The guarantee
Love it, or your money back.
Open a jar. Taste it. If it is not the best honey on your table, email support@heyhoneyfarms.ca and tell us. We will make it right with a refund or a replacement. There is no need to send anything back, and there is no restocking fee.
If it arrives damaged
Tell us and a replacement goes out. No photograph, no form, no argument. If you would rather have the money back, say so and we will refund you instead.
If it goes to the wrong address
Give us the right one and we will sort it out with you.
How a refund is paid
Back to the card or account you paid with. We start it the day we agree it. Your bank usually posts it within five to ten business days, and that part is theirs rather than ours.
Why there is no catch
We sell one box at one price and we do not run sales, so there is nothing here to game. If something is wrong, tell us and we will fix it.
Hey Honey Farms
505 Pinegrove Road, Oakville, Ontario
support@heyhoneyfarms.ca